It's time to enhance
your support team
BizAppi Helpdesk is the ticketing platform designed to empower your team, enabling them to provide exceptional customer support. Bid farewell to complexities and welcome a new era of streamlined, efficient, and customer-focused assistance with BizAppi.
Monitor, prioritize, and resolve customer tickets
Arrange your tickets according to your preferences using the impressive Kanban view. Gain immediate insight into your team's workload and monitor ticket status based on your customized SLA rules.
Ready-to-use across multiple channels
Automatically generate tickets from new incoming emails.
Website Form
Filter your customers' inquiries using a customizable web form.
Live Chat
Implement the Live Chat plugin on your website for immediate visitor engagement.
Designed for maximum productivity
Service level agreements, Automation, Templates, and Predefined Responses.
- Establish your SLA rules and allow BizAppi to take automated actions.
- Automate emails or actions at various stages of ticket resolution.
- Define dynamic email templates to streamline your most common responses.
- Easily escalate tickets to your manager with a single click.
- Invite specialists for live discussions.
- Utilize canned responses in live chat for immediate answers.
Offer support agreements for sale
Sell, renew, and upsell easily
Offer support contracts to deliver helpdesk services seamlessly to your customers. Monitor the time spent on each contract using the timesheet app and facilitate automatic upselling with time-sensitive contracts. Set up alerts for your sales or helpdesk teams based on customer status.
Empower users with intelligent self-service options
Integrated customer knowledge base
Enhance your self-service platform by directly connecting your FAQ, training videos, and presentations to each ticket, while fostering a community around your product through a dedicated forum.
Enable customers to resolve and close their own tickets
Empower your team to boost productivity
Minimize errors and misunderstandings, allowing Helpdesk teams to focus on what truly requires their attention.